Due to legal requirements in various countries that restrict access to certain online content based on age, many websites now need to verify that users are 18 years old or over before granting access. AgeGO is a platform that helps these websites quickly and securely confirm your age. By using AgeGO, you confirm that you are at least 18 years old and that you accept these Terms and Conditions. If you do not agree with these terms, you must not use the platform. If you require this Agreement in another language or format, please contact info@agego.com.
DEFINITIONS
For the purposes of this Agreement, the following capitalized terms shall have the meanings indicated below, unless expressly stated otherwise:
- Access Decision: the final determination made by a Business Customer regarding whether an End User is allowed to access a given content or service, based on the Verification Result issued by AgeGO.
- Agreement or T&C: these Terms and Conditions, together with any policies, notices, or documents incorporated by reference.
- Age Estimation Methods: techniques used to estimate an End User’s probable age based on non-identifying indicators (such as facial analysis), without authenticating their identity or relying on official documentation.
- Age Verification Methods: processes based on official identity documents or authoritative data sources, intended to confirm both the exact age of the End User.
- Age Verification Solutions: collectively, the age estimation and verification functionalities provided by Third-Party Providers.
- AgeGO, we, or our: Age Verification Technology, S.L., VAT B67394494, with registered office at Calle Marina 16-18, 08005 Barcelona, Spain. AgeGO acts exclusively as a technical service provider and Data Processor, offering age-verification solutions on behalf of Business Customers.
- Biometric Data: Personal Data resulting from technical processing of physical, physiological, or behavioral characteristics (e.g., facial images), only when used for the purpose of uniquely identifying or authenticating a person, as defined in Article 4(14) GDPR. Not all Age Estimation Solutions involve Biometric Data.
- Business Customer: any third-party website operator, platform, or content provider that uses AgeGO to verify whether users are 18 years or older before granting access to age-restricted content or services. The Business Customer acts as the Data Controller.
- Consent: a freely given, specific, informed, and unambiguous indication of the End User’s agreement to the processing of their Personal Data, as defined under applicable data protection laws.
- End User or You: the natural person who uses AgeGO to verify their age in order to access content or services restricted to adults (18+) by a Business Customer. You must be 18 years or older to use AgeGO.
- End User Data: any Personal Data submitted by or on behalf of the End User through AgeGO (such as facial imagery, document scans, or credit card data), used strictly for age verification.
- Information: any data or input submitted by the End User via the AgeGO platform to initiate an age-verification request, including but not limited to End User Data.
- Personal Data: any information relating to an identified or identifiable individual, as defined under Article 4(1) of the GDPR, the UK GDPR, the CCPA/CPRA, or other applicable data protection laws.
- Service: the technical age-verification functionality provided by AgeGO to facilitate the lawful access control implemented by Business Customers. The Service does not include the content or services of the Business Customer.
- Third-Party Providers: external vendors engaged by AgeGO under appropriate contractual and legal safeguards to provide components of the Age-Verification Solutions (e.g., document scanning, facial analysis). Those providers are: Amazon Web Services EMEA SARL for Selfie; Shift4 Payments LLC for Credit Card; Amazon Web Services EMEA SARL; Klippa App B.V. for ID Document; and Yoti Ltd for Digital ID.
- Liveness Detection: technical process used to confirm that a facial image or video originates from a real, live person in real-time. This security measure prevents fraud and is performed transiently by AgeGO or by a Third-Party Provider without creating a permanent biometric profile.
- Passkey: a device-based authentication credential based on public-key cryptography (e.g., facial recognition, fingerprint, or device PIN) that allows an End User to create and/or access an AgeGO Account without an email address or password, in accordance with the FIDO2/WebAuthn industry standard.
- Verification Result: the binary outcome of the verification process (e.g., “18 or over”, “under 18”, or “unable to verify”), shared with the relevant Business Customer. No additional Personal Data is disclosed.
- Cross-Site Verification: a feature that allows an End User who has been verified on one AgeGO-enabled site to be automatically recognised as verified on another AgeGO-enabled site through a short-lived, single-use verification link, without repeating the verification.
CLAUSES
1. OBJECT.
1.1 By accessing and using the AgeGO platform, you agree to submit the necessary Information and/or End User Data to allow Third-Party Providers to perform age verification. The purpose of this process is exclusively to assess whether you are 18 years of age or older, as required by legal or regulatory access restrictions applicable to certain content or services in your jurisdiction.
1.2 AgeGO provides a purely technical service and does not, and cannot, verify the truthfulness, validity, or accuracy of the Information or End User Data you submit. You acknowledge and accept that you remain solely responsible for the authenticity and correctness of all data provided through the platform.
1.3 To the maximum extent permitted by applicable law, you agree that neither AgeGO nor its Third-Party Providers shall be held liable for any consequences, access restrictions, or damages resulting from false, incomplete, or misleading Information submitted by you. You, and where applicable, the relevant Business Customer, agree to fully indemnify and hold harmless AgeGO from any liability or claim arising from the use or reliance on such data.
1.4 If you become aware that incorrect or unauthorized data has been submitted through AgeGO (whether by yourself or another person), you must promptly notify AgeGO at info@agego.com so that appropriate steps may be taken, including, where relevant, deletion or correction of the affected data in accordance with applicable law.
2. OTHER APPLICABLE TERMS.
2.1 The following additional policies form an integral part of this Agreement and apply to your use of the AgeGO platform and Services:
Privacy Policy – This policy explains how we collect, use, share, and protect your Personal Data when you use AgeGO. It also sets out your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA/CPRA), and any other relevant legislation based on your location. You can access the policy at: Privacy Policy.
Cookies Policy – This policy describes how AgeGO uses cookies and similar tracking technologies on its website or platform, in accordance with applicable ePrivacy or consumer protection laws. You can access the policy at: Cookies Policy.
2.2 By accepting this Agreement and using AgeGO, you acknowledge that you have read and understood our Privacy Policy and Cookies Policy. You also understand that your Personal Data will be processed as described therein, based on the applicable legal grounds, which may include your consent, the performance of a contract, a legal obligation, or the legitimate or public interest pursued by the relevant parties, as permitted by law.
3. AGE VERIFICATION SOLUTIONS.
3.1 To access the Service, you must complete one of the available age verification or estimation processes offered through the AgeGO platform. These processes are used solely to determine whether you meet the age requirement established by the Business Customer and/or applicable law.
3.2 The availability and configuration of each method may vary depending on your location and on the instructions of the Business Customer. AgeGO does not guarantee the availability of any specific method at all times or in all jurisdictions.
3.3 The Liveness Detection process, used to confirm that the verification is conducted by a real person in real-time, may be performed either directly by AgeGO or through a trusted Third-Party Provider. All other verification components—including but not limited to age estimation (facial analysis), document verification, and digital ID—are performed by specialized Third-Party Providers.
3.4 By initiating any verification process, you agree to submit the required Information and/or End User Data, for the purpose of determining whether you meet the age threshold. The outcome of the process will be limited to a Verification Result and will be shared by AgeGO with the relevant Business Customer.
3.5 AgeGO does not control, influence, or guarantee the outcome of any verification process, nor does it participate in the decision to grant or deny you access to any third-party content or service. That decision is made solely by the Business Customer based on the Verification Result received.
3.6 AgeGO disclaims, to the extent permitted by applicable law, any liability for:
- any unavailability or malfunction of a verification method;
- the accuracy of any data submitted by you; or
- any consequence resulting from an Access Decision made by a Business Customer.
4. THE SERVICES.
4.1 AgeGO provides technical age-verification solutions designed to support compliance with applicable laws and industry standards that require online service providers to restrict access to certain content or services to users who are 18 years of age or older. Such requirements may vary by jurisdiction.
4.2 The Services consist of mechanisms that verify whether an End User meets the minimum age requirement established by the relevant Business Customer or applicable law. These mechanisms may include, among others:
- Age checks at the point of attempted access or registration to the Business Customer’s website or service.
Verification processes based on Information that is not easily replicable, guessable, or transferable by third parties without unlawful access or misuse. - Technical safeguards to prevent fraudulent or automated use of the Services, including non-human access attempts.
4.3 The Age Verification Solutions implemented by AgeGO are designed in accordance with the following principles:
- Only the minimum amount of Personal Data necessary is processed.
- The Services are designed to be user-friendly and accessible.
- Clear and accessible information is provided regarding the handling of Personal Data.
- The Services are used strictly and exclusively to assess whether the End User is 18 years of age or older.
4.4 AgeGO does not guarantee that the use of its Services by any Business Customer constitutes full legal compliance in any given jurisdiction, nor does it assume responsibility for how the Business Customer implements, relies upon, or acts based on the Verification Result.
4.5 The AgeGO Service is provided to End Users free of charge. You will not be asked to pay any fees or provide any form of payment to use the platform to verify your age.
4.6 The proper use of the Service may depend on certain technical requirements, which can vary depending on the selected age verification method. These may include access to a functional device, an up-to-date browser, a stable internet connection, or permission to use specific features such as the camera. You are responsible for ensuring that your device and settings meet the necessary conditions to complete the verification process. AgeGO is not liable for any failure or limitation resulting from device incompatibility, software configuration, or denied permissions.
4.7 From time to time, AgeGO may temporarily suspend or limit access to the Service for maintenance, updates, improvements, or to ensure compliance with legal or security requirements. Where feasible, we will provide prior notice through the platform or by other reasonable means. These interruptions shall not be considered a breach of this Agreement.
4.8. Cross-Site Verification. The Service may include a Cross-Site Verification feature that allows your verified status on one AgeGO-enabled site to be automatically recognised on another AgeGO-enabled site you visit through a link, within a short time window, so that you are not required to repeat the age check. The feature is enabled or disabled by each Business Customer at its discretion and operates in the background. Further details on how your data is processed under this feature are set out in the Privacy Policy.
4.9. Passkey authentication. Where available, you may create and/or access your AgeGO Account using a Passkey, a device-based authentication method (e.g., facial recognition, fingerprint, or device PIN) based on public-key cryptography. You are solely responsible for safeguarding the device(s) on which your Passkey is stored. AgeGO does not have access to, and cannot recover, the private key associated with your Passkey, which remains stored exclusively on your device or with your passkey provider (e.g., iCloud Keychain, Google Password Manager).
5. REPRESENTATIONS AND WARRANTIES.
5.1 By accepting this Agreement and using the Service, you represent and warrant to AgeGO that:
(a) All Information and End User Data you provide is truthful, accurate, complete, and lawfully obtained, and you are entitled to submit it for the purpose of age verification.
(b) You will not transmit or introduce into the AgeGO platform any malicious software, code, or technology intended to disrupt, damage, or gain unauthorized access to systems, data, or infrastructure.
(c) You will use the Service in accordance with all applicable laws and regulations relevant to your jurisdiction, including those governing access to age-restricted content.
5.2 You understand and agree that AgeGO provides its Services strictly as a neutral, technical intermediary. AgeGO is not involved in, responsible for, or a party to any relationship, contract, transaction, or communication between you and any Business Customer.
6. TERMINATION; CANCELLATION.
6.1 AgeGO may suspend or terminate your access to the Service, and/or this Agreement, at any time and with immediate effect, at its sole discretion, including (but not limited to) in cases of suspected fraud, misuse, breach of these Terms, or legal/regulatory risk. Where feasible, AgeGO will make reasonable efforts to inform you of such termination via the email address provided, if any.
6.2 You may stop using the Service at any time. This Agreement shall automatically terminate once you discontinue use of the AgeGO platform.
6.3 Termination of this Agreement shall not affect any rights or obligations accrued before termination, including any obligations related to the lawful processing of Information or the defense of AgeGO’s legal interests.
7. CONFIDENTIALITY.
7.1 Third-Party Providers will process all End User Data submitted through the Service as confidential, in accordance with the data processing agreements they have signed with AgeGO or equivalent contractual instruments. AgeGO might only process the user’s email address, as no other personal data is collected by us, and will do so in accordance with applicable data protection laws and our Privacy Policy.
7.2 AgeGO may disclose Information submitted by you when required to do so by law, court order, or any regulatory or governmental authority with lawful jurisdiction. In such cases, AgeGO will limit the disclosure to the extent legally permitted and necessary.
7.3 Nothing in this Agreement shall be construed as creating a confidentiality obligation on you, as the End User, unless you are granted access to non-public materials of AgeGO (which is not expected in normal use of the Service).
8. RESTRICTIONS ON USE.
8.1 You may use the Service exclusively for the purpose of verifying your age in accordance with these T&C. Any other use is strictly prohibited.
8.2 Without limiting the generality of the foregoing, you agree not to:
(a) Attempt to modify, copy, decompile, reverse engineer, disassemble, translate, or create derivative works from any part of the AgeGO platform or related technology.
(b) Use, provide, or expose access to the Service or any associated functionality, code, or interface for the benefit of any third party.
(c) Interfere with or bypass any technical or security feature of the Service, including access control mechanisms.
(d) Use the Service to disrupt, damage, overload, or otherwise impair AgeGO’s systems or infrastructure.
(e) Resell, redistribute, sublicense, or commercialize any part of the Service or any output generated from it, including the verification result.
(f) Collect, scrape, extract, or harvest any data or content made available through the Service, whether manually or via automated means.
(g) Submit any content or communication through the Service intended for third parties, or use the platform for messaging or dissemination purposes.
(h) Share, forward, publish, sell or otherwise transfer to any third party any verification link, token or credential issued to you through the Service, or use any such link, token or credential in a manner intended or foreseeably capable of enabling any individual who has not personally completed the applicable age verification (including a minor) to access age-restricted content or services.
8.3 Any unauthorized use of the Service may result in suspension or termination of access and may constitute a violation of applicable law.
9. INDEMNIFICATION. LIMITATION OF LIABILITY.
9.1 You agree to indemnify, defend, and hold harmless AgeGO, its affiliates, officers, directors, employees, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
(a) Your breach of this Agreement or applicable law;
(b) The submission of inaccurate, false, or unlawful Information or End User Data;
(c) Any dispute or legal action between you and a Business Customer, including but not limited to access denials, content restrictions, or the performance of services by the Business Customer.
This obligation shall survive the termination of this Agreement.
9.2 To the fullest extent permitted by applicable law, AgeGO shall not be liable to you under any theory of liability—including contract, tort, negligence, strict liability, or otherwise—for any indirect, incidental, special, consequential, exemplary, or punitive damages, even if AgeGO has been advised of the possibility of such damages.
9.3 The Service is provided “as is” and “as available,” without warranties of any kind, express or implied. AgeGO does not guarantee that:
- The Service will meet your expectations or requirements.
- The verification result will grant access to any third-party content or service.
- The service will be uninterrupted, error-free, and secure.
- Any information or result obtained through the Service will be accurate, complete, or legally sufficient for any particular use.
10. INTELLECTUAL PROPERTY RIGHTS.
10.1 AgeGO and its licensors retain all rights, title, and interest in and to the Service, the AgeGO platform, its underlying technology, software, design, content, and any associated documentation, including all related intellectual property rights.
10.2 The Service and any materials provided through it are protected by applicable copyright, trademark, patent, and trade secret laws, as well as international treaties. All such rights are expressly reserved.
10.3 Nothing in this Agreement grants you any ownership or license rights over AgeGO’s intellectual property. You may not use, reproduce, modify, distribute, or create derivative works from any part of the Service or its content without prior written permission.
10.4 You may not use AgeGO’s trade names, logos, domain names, or other brand features without express written authorization.
10.5 You agree not to remove, obscure, or alter any legal notices, digital rights management features, or technological protection measures embedded in or provided through the Service.
11. MODIFICATION.
11.1 AgeGO may revise or update these Terms at any time to reflect changes in the law, technical developments, or modifications to the Service. Changes that do not materially affect your rights or obligations may be made without prior notice.
11.2 If a change materially affects your rights or obligations under this Agreement, AgeGO will make reasonable efforts to notify you in advance, for example, by posting a notice on the AgeGO platform or sending an email to the address you provided (if any).
11.3 Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes.
11.4 The most current version of the Terms will always be available on the AgeGO website and shall supersede all previous versions.
12. DISPUTE RESOLUTION.
12.1 This Agreement shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law rules.
12.2 Except where otherwise required by applicable consumer protection laws, any dispute, controversy, or claim arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of the City of Barcelona, Spain.
12.3 If you are considered a consumer under the laws of your country of residence, and such laws mandate the jurisdiction of the courts of your domicile or another specific forum, that mandatory provision shall prevail over this clause.
12.4 Where required by applicable law in your country of residence (e.g., GDPR in the EU, UK GDPR, or CCPA/CPRA in California), certain rights and obligations under this Agreement may vary. In case of conflict, such mandatory provisions shall prevail.
13. GENERAL PROVISIONS.
13.1 Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of God, governmental actions, civil unrest, war, strikes, or internet or telecommunications outages ("Force Majeure Events"). The affected party must use reasonable efforts to resume performance. If performance cannot be resumed within fifteen (15) days, the other party may terminate this Agreement by written notice.
13.2 If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be modified or interpreted, to the extent permitted by law, to best accomplish the original intent of the parties. The remaining provisions shall remain in full force and effect.
13.3 The provisions of this Agreement which by their nature should survive termination shall survive, including but not limited to those related to termination, confidentiality, intellectual property, indemnification, limitation of liability, and dispute resolution.
13.4 AgeGO may assign, transfer, delegate, or subcontract any of its rights or obligations under this Agreement without prior notice or consent, provided the assignee assumes the same obligations. You may not assign or transfer this Agreement without prior written consent from AgeGO.
13.5 All communications under this Agreement must be made in writing and sent via email to the addresses provided by each party, with receipt confirmation where possible. Either party may update its contact details by notifying the other party in accordance with this clause.
13.6 This Agreement constitutes the entire agreement between you and AgeGO with respect to your use of the Service and supersedes all prior or contemporaneous understandings, whether oral or written. Any information or documents provided by you to AgeGO in the context of the Service are incorporated herein by reference.
13.7 This Agreement is solely between you and AgeGO. No third party shall have any rights, claims, or benefits under this Agreement, whether as a third-party beneficiary or otherwise.
13.8 In case of discrepancies between translated versions of this Agreement, the English version shall prevail. If you require assistance understanding any part of this Agreement, please contact info@agego.com.